Frequently Asked Questions
Common questions about T's Hot Pot LLC bakery services and policies
How far in advance do I need to place my order?
All orders must be placed with 3 weeks advance notice of the desired due date. This ensures we have adequate time to create your custom baked goods with our signature 5-star quality. Emergency accommodations may be possible at T's Hot Pot LLC's discretion.
Do I need to pay a deposit?
Yes, a deposit is required to secure your order. No deposit = no order. Your deposit is 50% of the total cost and must be received within 24-48 hours of your inquiry. Otherwise, your date becomes available to other customers. The remaining 50% is due at pickup or delivery.
Are you licensed and insured?
Yes, T's Hot Pot LLC is properly licensed under the Municipality of Anchorage, Alaska with License Number: 2223307. We maintain appropriate business insurance coverage and hold multiple food safety certifications including Municipality of Anchorage Food Handler Certification Number: 22-341148 and ServSafe Certification Number: 25032948.
Do you offer delivery or shipping?
Local delivery is available subject to our schedule and workload. Delivery charges are $30 within a 10-mile radius, and $30 base + $2 per mile beyond 10 miles. As a home-based bakery operating under Alaska's cottage food law, we are not permitted to sell or ship products outside the state of Alaska. We can only serve customers within Alaska through pickup and local delivery options.
What is your cancellation and refund policy?
Due to the perishable nature of our products, the refund policy lasts 3 days from the pickup/delivery date. Cancellations for decorated items must be made at least 4 business days before scheduled pickup. Store credit (no cash refunds) will be issued with proper notice and expires 1 year from issue. No refunds are given for dissatisfaction due to taste or preference, or for missed pickups.
What happens if I'm late for pickup?
If you are more than 15 minutes late for your agreed pickup window without prior communication, a $25 late fee will be added to your final payment. Pickup addresses are shared the night/morning before your agreed pickup time. If the agreed time no longer works, please contact us to reschedule.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, Venmo, and Square. All transactions are processed securely to protect your payment information.
Do I need to sign a contract?
Yes, all customers must sign our Customer Policy Agreement Contract before production begins. This contract includes detailed booking, return, cancellation policies, and liability disclaimers. The signed contract is required to secure your order and begin the custom creation process.
Who is responsible for the product after pickup/delivery?
Once the product has been picked up or delivered, T's Hot Pot LLC is no longer responsible for the condition, transportation, or handling of the item. Any damage, alteration, or deterioration that occurs after the product leaves our care is the sole responsibility of the customer.
What types of baked goods do you specialize in?
T's Hot Pot LLC specializes in handcrafted pastries, custom cakes, and artisanal baked goods. We are a veteran-owned, home-based bakery known for 5-star quality and exceptional service. All of our products are made with the highest standards of food safety and sanitation.
Can I customize my order?
Yes, we specialize in custom orders! We create personalized cakes and baked goods tailored to your specific needs and preferences. All custom orders require our Customer Policy Agreement Contract to be signed before production begins, and remember to place your order at least 3 weeks in advance.
What are your business hours?
Our business hours are Monday through Thursday 7AM-5PM, Friday and Saturday 7AM-7PM, and we are closed on Sunday. For questions or inquiries, you can contact us at tshotpotllc@tshotpot.com during business hours.
Do you accommodate food allergies or dietary restrictions?
Please contact us directly to discuss any food allergies or dietary restrictions. As a home-based bakery, we work in a kitchen that may process various ingredients. We recommend discussing your specific needs during the initial consultation to ensure we can safely accommodate your requirements.
How do I place an order?
To place an order, contact us at tshotpotllc@tshotpot.com with your desired products, event date, and any special requirements. Remember to allow at least 3 weeks advance notice. We'll discuss your needs, provide pricing, and send you our Customer Policy Agreement Contract to sign. Once the contract is signed and your 50% deposit is received, your order will be confirmed.
Still Have Questions?
Don't see your question answered here? We're happy to help! Contact us directly and we'll get back to you during our business hours.
Email: tshotpotllc@tshotpot.com
Hours: Mon-Thu 7AM-5PM, Fri-Sat 7AM-7PM, Sun Closed